Refund & Cancellation Policy

At Australian Web Connections, we take pride in providing our customers with high-quality products and services. However, we understand that there may be situations where a refund is necessary. Our refund policy is as follows:

• Service cancellations for server hosting: If you wish to cancel your server hosting service, you must provide us with at least 30 days' notice. We will provide you with a final invoice for any outstanding balance up to the desired end date of your subscription. We will also provide a prorated refund for any unused portion of your subscription.
  
  
• Theme builders: Theme builders are non-refundable. Please ensure that you have reviewed our demo content and features before purchasing a theme builder.
  
  
• Domains: Domains are non-refundable. Please ensure that you have checked the availability and spelling of your desired domain before purchasing.
  
  
• Customer-requested paid features: If you have requested a paid feature that is outside of our main product list, we may or may not be able to offer a refund, depending on the supplier's refund policy. We will do our best to work with you to resolve any issues.
  
  
• Case-by-case refunds: We understand that each situation is unique, and we may consider providing a refund on a case-by-case basis. Please contact our customer support team to discuss your situation and eligibility for a refund.

Please note that all refunds are processed at our discretion, and we reserve the right to decline a refund request if we believe it is fraudulent or abusive. Refunds will be processed within 30 days of approval.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We're here to help!